Effective Date: January 1st, 2025

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BBS Flooring ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (www.bbsflooring.ca), interact with us, or use our services.

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1. Information We Collect
We may collect personal information, such as:

• Your name, address, phone number, and email address.

• Information regarding the products and services you inquire about or purchase.

• Non-personal information collected automatically, such as browser type, IP address, and cookies.

 

2. How We Use Your Information
Your personal information may be used for the following purposes:

• To respond to inquiries and process orders.

• To communicate with you about our services, appointment updates, and customer support.

• To improve our services and customer experience.

• To comply with applicable legal and regulatory requirements.

 

3. Sharing Your Information
We do not sell or trade your personal information to third parties. However, we may share your data:

• With service providers to assist in delivering our services.

• When required by law or legal processes.

All data sharing outlined in this policy excludes SMS opt-in consent. SMS opt-in data will never be shared, sold, or used for any purpose other than to deliver the services users have consented to receive.

 

4. SMS Messaging Privacy Policy

4.1 Information We Collect
When you opt in to receive SMS messages, we may collect:

• Your mobile phone number.

• The content of messages sent to or received from you.

• Metadata (e.g., message time, date, and delivery status).

 

4.2 How We Use Your Information

We use SMS-related information to:

• Send updates about our services, appointment confirmations, and customer support messages.

• Provide customer support and respond to inquiries.

• Comply with legal and regulatory obligations.

We do not send promotional or marketing messages via SMS.

 

4.3 Your Choices

• Opting Out: Opting Out: You may opt out of receiving SMS messages from BBS Flooring at any time by replying STOP to any message. No further messages will be sent after opting out. For assistance, reply HELP or contact us at info@bbsflooring.ca.

• Help: For assistance, reply HELP or contact us directly at info@bbsflooring.ca.

• Message Frequency: Message frequency varies based on your interactions with us.

• Data Rates: Standard message and data rates may apply as per your mobile carrier's plan.

 

4.4 Data Security

BBS Flooring takes reasonable administrative, technical, and physical measures to protect personal information shared via SMS from unauthorized access, disclosure, or misuse.

 

5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us analyze website traffic and personalize content. You can manage cookies via your browser settings.

 

6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no online system can guarantee complete security.

 

7. Your Rights
Depending on your location, you may have the right to:

• Access, update, or delete your personal information.

• Withdraw consent for certain data uses.

• Contact a local data protection authority to file a complaint.

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8. Contact Us
For questions or concerns about this Privacy Policy, please contact us:

BBS Flooring
Contact Form
B-6061 Highway 7 E, Markham, ON
info@bbsflooring.ca
647-428-1111 or 905-471-6077